Your Data Protection and Security Matters to Us
1. About This Statement
At Oszea, we are committed to protecting your privacy and ensuring complete transparency in how we collect, use, store, and share your personal information. This policy outlines our practices in strict alignment with the New Zealand Privacy Act 2020 and the Australian Privacy Principles (APPs).
By accessing our website, utilizing our mobile applications, making purchases, or interacting with our customer service team, you agree to the terms set out in this Privacy Policy.
2. Personal Information We Collect
We collect information directly from you to provide a seamless shopping experience. This includes:
- Transactional Data: Name, email, phone number, delivery address, and payment information (utilizing secure, tokenized card details).
- Digital Footprint: Pages viewed, products browsed, device ID, browser type, and engagement with our digital communications.
- Customer Support: Records of feedback, complaints, and general correspondence.
- Membership & Promotions: Sign-up details for loyalty programs and entry information for competitions.
- External Sources: Data from credit reporting agencies, marketing partners, and social media interactions.
3. Cookies and Tracking Technologies
To enhance your online experience, we use cookies and similar technologies to:
- Recognize repeat visits and remember your preferences.
- Analyze traffic patterns and website performance.
- Deliver personalized content and curated marketing messages.
You may adjust your cookie settings through your browser; however, please note that disabling them may limit website functionality.
4. Why We Collect Your Information
Your data allows us to maintain a high standard of service, specifically for:
- Fulfillment: Processing and delivering your orders and managing warranties.
- Personalization: Recommending products based on your interests.
- Security: Verifying identity and preventing fraudulent activity.
- Communication: Sending essential updates regarding your account or promotions.
5. Information Sharing and Disclosure
We do not sell your personal data. We only share information with trusted parties, including Oszea Group Entities, payment processors, delivery partners, and legal authorities when required by law.
International Transfers
When data is stored or processed overseas, we ensure it remains protected under contractual safeguards that meet the standards of the Privacy Act 2020 (NZ) and the Australian Privacy Act 1988.
6. Access, Correction, and Complaints
You have the right to request access to the personal information we hold about you or to request corrections.
General Inquiries: privacy@oszea.com
Privacy Breaches: info@oszea.com
If you are unsatisfied with our resolution, you may escalate your complaint to the Office of the Privacy Commissioner (NZ) or the OAIC (Australia).
Thank you for trusting Oszea.